FREQUENTLY ASKED QUESTIONS



If the festival is postponed or canceled, your passes will automatically be honored at the rescheduled date. Should you be unable to attend the new date, refunds will be offered within 30 days of the announced rescheduled date. If the festival is canceled, your passes will be refunded directly through our ticket vendor. We cannot verify the policies of any third-party ticket resellers.

If you purchase a Weekend Pass for ZONA Music Festival, your ticket to the festival will get you a wristband that is good for entry on both Saturday and Sunday. We do not recommend taking this wristband off for the duration of the weekend once it has been securely fastened on your wrist.

Single day passes for Saturday and Sunday are available now. You can find them here.

There is a $20 replacement fee for lost or damaged wristbands. Please contact boxoffice@zonamusicfest.com if your wristband is lost or damaged.

 

We can only guarantee the validity of passes purchased through zonamusicfest.com, seetickets.us, or our verified resale partner lyte.com.

Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it, though). Make sure your friend activates their own wristband using the directions in the package. You will still show up in our records as the original purchaser. You can also visit the Official ZONA Music Festival Private Exchange to sell or transfer your ticket directly to a friend or another fan.

Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number, and the credit card used to place the order are required at the time of pickup.

Orders for large festivals like ZONA Music Festival are not mailed out until 2-4 weeks prior to the event date.

Once your order has been shipped, a tracking number will appear on the Order Details in your Purchase History on www.SeeTickets.us.

You can log into www.SeeTickets.US with the email address used at purchase to view your Purchase History. If you purchased as a guest, simply click "Forgot Password?" first, and then you'll be able to set one up!

If you do not receive your package by 3-4 days prior to the event, please email help@seetickets.us. See Tickets will be able to assist you in getting your order via a different method other than shipping.

Please contact boxoffice@zonamusicfest.com if you have questions about your order.

Box office will be open at the festival starting at 11am on both Saturday, December 3rd and Sunday, December 4th. 

We also have an off-site box office at The Pemberton the week leading up to the festival! Our off-site box office will be open from 5 PM to 8 PM on Wednesday, November 30th and Thursday, December 1st, and 3 PM to 10 PM on Friday, December 2nd.

If you wish to use a different shipping address for your order, as long as a tracking number has NOT been added to your order, please follow these simple steps:

1. Login to your account at www.SeeTickets.US using the email address used at purchase. (If you purchased as a guest, simply click "Forgot Password?")
2. Once logged in, click your name on the top right hand part of your screen. Then click your email address.
3. On your Dashboard, click the DETAILS button by the order.
4. Click the Edit icon next to the current shipping address on file for your order.
5. Enter in the new address and click SAVE.

If you do not receive your package by 3-4 days prior to the event, please email help@seetickets.us. We will be able to assist you in reissuing your order for Will Call pickup. A Photo ID and the credit card used at purchase will be required at pickup.

Children under the age of 8 are admitted free. We recommend hearing protection for your children while at the Festival.

There are no payment plans available.

Orders will ship 2-4 weeks ahead of the festival. If you purchase your ticket after November 18th, you will need to pick up your wristband at the festival box office (exact hours and location to be announced).

You can activate your wristband here! For more detailed instructions, please visit zonamusicfest.com/activate

ZONA Music Festival has partnered with Lyte to give fans the option to safely sell or transfer their tickets. Visit the Official ZONA Music Festival Private Exchange to sell or transfer your ticket directly to a friend or another fan. The Private Exchange ensures authenticity for buyers and provides security for ticket holders. You can use Private Exchange for any ticket type, sold out or not.

Unlike traditional secondary market sites, Lyte has been granted a direct integration with select primary ticketing companies, ensuring a seamless and safe/secure transaction that is designed to protect the integrity of your ticket as a buyer or seller.

Select the “Sell or Transfer” option on the Official ZONA Music Festival Private Exchange page and enter the email address that you purchased your tickets with. Select the tickets you want to create the link for. Only one ticket type can be sold per link - if you have multiple ticket types to sell, you will have to create a separate link. Set the price you wish to sell your tickets for and enter your PayPal email. For ticket transfers, there may be an associated fee. You are now ready to share your link as desired!

When creating your link, you will have the option to set your custom price. Please note that there will be a limit on the maximum pricing that you can sell for.

If you are selling or transferring your ticket, you will not be charged a fee. If you are buying the ticket, you will be charged a fee. This fee varies based on the amount of tickets you are buying or receiving from the seller.

You will receive your funds via PayPal 3 business days after the event. The funds will go to the PayPal account email entered when creating the Private Exchange link. If you do not have an active PayPal account, please be sure to create one and register your account.

ZONA Music Festival will take place in the beautiful Margaret T. Hance Park in Downtown Phoenix!

Margaret T. Hance Park
Downtown Phoenix
1218 N 2nd St
Phoenix, AZ 85003

 

ZONA Nights events and side shows taking place before and after ZONA Music Festival will take place at various venues around Phoenix from December 1st through 3rd. Click here for more information. 

ZONA Music Festival runs from 12:00pm til 11:00pm each day (Saturday, December 3 & Sunday, December 4).

Gates open at 12:00pm, and music starts at 12:30pm each day. 

The weather is going to be absolutely perfect! But if you don't believe us, you can check the Phoenix 10-day weather forecast.

Our friends at the Renaissance Phoenix Downtown Hotel are offering a special rate for attendees of ZONA Music Festival! Boasting amenities such like the Thrive Fitness Center, Dust Cutter restaurant, pillowtop bedding, designer bathrooms, high-speed Wi-Fi access and more, Renaissance Phoenix Downtown Hotel wants to make your stay in Downtown Phoenix flawless. Click here to book a room.

Yes, set times will be posted on our website and social media pages leading up to the festival.

ZONA Music Festival is open to all ages! Children under the age of 8 are admitted free.

Yes, all-gender restrooms will be available and may be used by any person regardless of gender identity or expression.

Re-entry upon leaving the Festival is prohibited unless you have a VIP Pass.

Yes, security will be present throughout the festival site for the duration of the event.

ZONA Music Festival will be a cashless event.

When you register your wristband for the festival, you will be able to link a credit card onto your wristband for use at our bars, food vendors, merch areas, and more.

For more info on how to link a credit card to your wristband for use at the festival, please visit zonamusicfest.com/activate.

Yes, there will be a Lost & Found accessible to the venue near the main entrance.

Medical stations will be available and clearly identified near the Southeast corner of the festival site (2nd St & Moreland St).

Yes! There will be free refill stations inside the Festival; locations to be announced.

At this time, we are not implementing any fan-facing COVID-19 policies, however we reserve the right to add or modify policies and procedures at any time given the rapidly changing nature of any current and ongoing public health emergencies.

PROHIBITED ITEMS:

 

Personal Items

Air Horns or noisemakers

Cigarettes, e-cigs, vapes

Drugs or drug paraphernalia 

Flags

Glow sticks or LED gloves

Illegal substances 

Instruments

Knives, firearms, pepper spray, fireworks

Large chains, chain wallets, or spiked jewelry 

Laser pens / pointers 

Lighters

Markers, pens, or spray paint 

Massagers

Misters

Selfie sticks

NO Weapons of any kind (no toy weapons, guns, ammo, pocket knives, tasers, pepper spray/mace, etc) 

Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.

 

Large Objects

Any wheeled device, powered or not, i.e. skateboards, wagons, bicycles, etc (with the exception of ADA mobility devices)

Chairs

Hammocks

Hula Hoops

Tents, umbrellas (larger than 3 ft in diameter), canopies, or shade structures of any kind

Totems

Wagons

 

Audio & Video

Professional cameras

Cameras with detachable lenses

Drones

GoPros 

Video or audio recording equipment

Walkie-talkies

 

Food & Containers

Glass, cans, cups, or coolers

Large bottles - one empty 24oz (or less) transparent plastic bottle (Nalgene style) or clear plastic water bottle OK) 

Large purses or bags (Anything not clear and over 12" x "12" x 8")

Mesh Bags, framed backpacks, multiple pocket backpacks and any pack that is not aligned with the bag policy.

Outside food, beverage, or alcohol

 

Toys

Balloons, balls, frisbee, and/or any other projectiles 

Stuffed animals or inflatables

 

Animals

Pets (guide/service dogs OK)

 

ALLOWED ITEMS:

 

 Personal Items

Binoculars

Blankets (small) & beach towels

Bug spray

Cell phones 

Chapstick and lip balm

Ear plugs

Eye drops

Feminine hygiene items

Glowing / illuminated costumes or jewelry
Hats

Makeup (non-aerosol)

Medication (prescribed and in container with matching ID to be checked at entry)

Personal-sized hand sanitizer and baby wipes

Phone chargers & charging blocks

Sunglasses

Sunscreen (liquid)

Large Objects

Baby strollers

Audio & Video

Disposable cameras
Non-professional photo devices (NO detachable lenses)

Food & Containers

Factory sealed water bottles - ANY SIZE

One empty 24oz (or less) transparent plastic bottle (Nalgene style) or clear plastic water bottle

Non-transparent Camelbaks/hydration packs (emptied)

Animals

Service dogs

Yes, there will be accessibility accommodations at ZONA Music Festival. Check back here closer to the event for more details. If you have specific concerns or questions, please feel free to reach out to info@zonamusicfest.com!

If you need to bring in medical items or supplies, please identify yourself to security prior to entering the venue. Security will alert the appropriate medical staff who will provide a secure area to store all items. Medical items that are not available for purchase on-site, may be brought in. Please note that you may need to provide an official doctor's note or prescription confirming the item's necessity.

It is our top priority to create a safe and secure environment on the festival grounds. On-site security and emergency medical staff will be available at the festival. If you need any assistance, go to the medical tent, locate security, a police officer, or a festival staff member. For the safety of everyone entering the festival, all patrons are subject to a full and complete search upon entry. Please note that you agree to submit to a full-body pat-down before entry by purchasing a ticket. If you would like to be screened by security personnel of your same gender, please notify security personnel prior to the search process. Children will be screened with the consent of a parent or guardian. All bags will be searched before entry. Persons that refuse to comply with the search policy will be refused entry into the event. At any time during the entry process if you have questions, please ask for assistance from a festival staff member or security.

Doors open at 12:00pm and the show starts at 12:30pm. You do not want to miss our openers!

APPROVED BAGS:

Please note: All persons and bags are subject to search

All bags, totes, backpacks must be clear plastic, vinyl or PVC and be no larger than 12" x "12" x 8"

Fanny packs do NOT have to be clear, but must not exceed 12" x 6" x 3"

Purses, wallets and small clutches do NOT have to be clear, but must not exceed 5" x 7"

Hydration packs are allowed and do not need to be clear, but must be emptied of all liquids and have no more than two pockets in addition to the one holding the water reservoir

 

NON-APPROVED BAGS:

Prohibited items include, but are not limited to: 

Purses larger than a clutch bag
Coolers
Briefcases
Backpacks
Diaper bags
Luggage of any kind
Seat cushions
Computer bags and camera bags or any bag larger than the permissible size.

This year's ZONA lineup is full, but feel free to reach out to info@zonamusicfest.com for future consideration.

Please contact press@zonamusicfest.com to make arrangements for a media or photo pass.

If you're interested in working ZONA, email info@zonamusicfest.com. If you're interested in volunteering at ZONA, email volunteer@zonamusicfest.com.

If you're interested in becoming a vendor at ZONA, email partners@zonamusicfest.com.

There will be a Lost & Found accessible to the venue near the main entrance.

Medical stations will be available and clearly identified near the Southeast corner of the festival site (2nd St & Moreland St).

For general inquiries, please contact: info@zonamusicfest.com

For ticketing questions, please contact: boxoffice@zonamusicfest.com 

For sponsorship inquiries, please contact: sponsors@zonamusicfest.com

For press inquiries, please contact: press@zonamusicfest.com

For marketing inquiries, please contact: marketing@zonamusicfest.com

For vendor inquiries, please contact: partners@zonamusicfest.com